Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about POLARA wellness products, delivery, and support.
What makes POLARA different from other wellness brands?
POLARA products are engineered for long-term daily use, not short-term trends. We prioritize durability, clinical efficacy, and timeless design over marketing hype.
How long does delivery take?
Red light panels ship within 3-5 business days. Saunas and cold plunge tubs require 2-3 weeks for white-glove delivery and setup.
Do you ship internationally?
Starting 2026 we have gone international and ship worldwide. Experience premium shipping right now.
What is your return policy?
We offer a 30-day risk-free trial. If you're not satisfied, we'll arrange pickup and issue a full refund.
How often should I use red light therapy?
Most users see benefits with 10-20 minute sessions, 4-5 times per week. Consistency matters more than duration.
Are saunas safe for daily use?
Yes. POLARA saunas are designed for daily 20-30 minute sessions. Always stay hydrated and consult your physician if you have cardiovascular concerns.
What temperature should I use for cold plunge?
Start at 15°C (59°F) for 2-3 minutes. Advanced users can go as low as 4°C (39°F) for 5-10 minutes.
Do you offer financing?
Yes. Flexible payment plans available from $162/month. Apply at checkout.
Still have questions? Contact our team.